FAQ

What is The Rooks and Roses Shipping Process?

All Rooks and Roses purchases will be shipped via Royal Mail. Please allow 7-10 business days for the order to be processed and completed. During peak shipping times, please allow 10-14 business days for shipping to be completed. If any item you purchase is on back order, you will be notified via email when it is back in stock and please allow 7-10 business days after that notification to receive your item(s).

What Are The Delivery Costs?

Rooks and Roses offer a flat rate per order shipping service. Our rates per order for postage and packing are:

  • UK Shipping: £4.50
  • European Shipping: £6.50
  • International Shipping including North America (USA, Canada etc): £10.00

All shipping is by default to the payment source billing address, although it is possible to select a different shipping address, such as for our Gift Wrap and Deliver service, at your own risk.

How Can I Pay For My Order?

Online payments are processed through PayPal, which means each and every payment method available and accepted through PayPal is available to be used on our site.  This includes VISA, MasterCard, American Express, PayPal and more. You do not need a PayPal account to purchase from us, if you click on the Visa etc logs beneath the PayPal logo in Checkout or Basket, you will be able to enter your credit card details.

You can also pay with Apple Pay or Google Pay via the Stripe gateway which will be visible if your device is configured to support such payment methods.

How Can I Place An Order?

To place an order is simple…see something you like + add it to the cart + pay for the item and get ready to wait for the Postman!

Now with that being said…

We do reserve the right to refuse any order you place with us.

We may, in our sole discretion, limit or cancel quantities purchased per person, per business or per order.

These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made and provide details as to the refunded order.

Do I Need An Account To Purchase?

You do not need to register an account with us to shop with us, you have the option to shop as a guest account and purchase your items without an account registered with us, nor with PayPal.

However, registering an account and opting in to subscribe to our news letter enables you to get the drop on exclusives, discounts and more not offered to the public or published on our website.

What if There is a Problem With My Order?

Every so often mistakes do happen, but we do our best to fix them and correct any issues you may have. If you have noticed that we have made a mistake with your order, please contact info@rooksandroses.uk and we will look into it and fix the situation right away. Please include your order reference # at all times when e-mailing us.

Who Should I Contact if I Have Any Questions?

If you have any questions what so ever, please don’t hesitate to send an email to info@rooksandroses.uk and we will get back to  you immediately.

Alternately, you can reach out to us using the form on our CONTACT US page or via any of our social media channels.

What Is Your Privacy Policy?

Our Privacy Policy can be found here

What Are Your Terms and Conditions?

Our Terms and Conditions can be found here

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    To help make life easier for you, we've introduced a special 'Festive Gift Wrap & Send' service in addition to our usual postage options. We want to help take the hassle out of Christmas shopping, by gift wrapping and sending your gift direct to your chosen recipient on your behalf. We can take away all the tricky, time-consuming stuff like waiting around for the postman, gift-wrapping and re-posting your gift, using twice the amount of packaging and unnecessary trips out to the Post Office - not to mention paying twice for postage!

    This year, let us do the hard work for you, helping you to save time, minimise contact and of course reduce waste.

    All you have to do is choose a gift for your special someone and click the 'Gift Wrap' button. On the product page, you will be able to enter a personal message of your choice which will be placed inside the gift box alongside your gift and when you get to the Checkout Page, select 'Deliver to a different address' and put in your lucky recipients address. We'll also drop you an email to confirm the details.

    As always, your gift will be wrapped in our usual, sustainable and eco-friendly R&R style using recycled and recyclable packaging.